PRIVACY POLICY 1 November 2026

We respect your privacy and process personal information in line with the Protection of Personal Information Act (POPIA).

Who is responsible

Family Trust Online is operated by Sendbox (Pty) Ltd, registration number 2016/363741/07. The CEO is a CA(SA). Email: familytrustonline@gmail.com.

What we collect

Your name, email address and cell number when you order (we communicate by email only)
The package you choose and your payment confirmation (we do not see or store your card details; payments are processed by our payment provider)
Information and documents needed to register your trust and company, such as identity documents and the details of trustees and beneficiaries

Why we use it

To process your order and payment, register your trust and company, communicate with you and meet our legal obligations.

Who we share it with

The Master and CIPC, to complete registrations
Our associated firm, for ongoing services, as you agree when you order
Service providers who help us run the website, payments and email, under appropriate safeguards

We do not sell your personal information.

Your rights

You may ask to see, correct or delete your personal information, or object to how we use it, by emailing familytrustonline@gmail.com.